Nikayla Fernandez

With over 15 years of experience in hospitality and guest service, Nikayla understands that exceptional experiences are built through meaningful connections, thoughtful details, and genuine care. Her passion for making people feel welcomed, valued, and confident has guided her career through luxury fitness clubs, fine dining establishments, and high-end guest service environments before bringing her talents to BOND.

As a Concierge, Nikayla is often the first smiling face guests encounter when they walk through the door. She believes that a warm welcome, personalized attention, and seamless experience set the tone for an exceptional salon visit. Whether she’s offering a beverage from BOND’s curated drink menu, answering questions, or ensuring every detail is taken care of, her goal is to make every guest feel comfortable, cared for, and excited for their appointment.

Nikayla thrives on building relationships with clients and creating memorable moments. She loves reconnecting with guests, remembering the small details that make them feel special, and celebrating the confidence that comes from a great salon experience. One of her favorite parts of the job is watching first-time guests arrive feeling nervous or uncertain, only to leave glowing with confidence and eager to return.

What Nikayla loves most about BOND is the team’s shared commitment to excellence, artistry, and hospitality. She contributes to the salon’s culture through positivity, dependability, and a genuine desire to elevate every guest’s experience from start to finish.

Originally from Salem, Massachusetts, Nikayla has a deep appreciation for animals, nature, and all things nostalgic. Outside the salon, she enjoys spending time with her family, relaxing at the beach, exploring museums, attending live music events, and adding to her growing VHS collection. A creative at heart, she loves painting, writing, crafting, and discovering new restaurants. Above all, her greatest passion is being a mother.

Nikayla is continually focused on growing her leadership skills, strengthening client relationships, and refining the art of hospitality. She is inspired by the opportunity to create moments that leave people feeling uplifted, knowing that a thoughtful conversation and a welcoming experience can have a lasting impact on someone’s day.