FAQS

Do you offer parking?

If your appointment is being held at 44 Hudson Place, we encourage our clients to park in the lot across the street. For another alternative, there’s street parking and you can pay by downloading the ParkMobile app. Street parking applies for both salon locations. Below we will provide you with the parking garages that are most convenient for your reference.

SP Plus Parking: 58 Hudson Street

1 Washington Street Parking: 62 Observer Highway

Laz Parking: 51 Garden Street

100 Sinatra Drive Garage: 100 Sinatra Drive

Most convenient for our new location: W Hotel: 225 River St.

Can I tip on my credit card?

We strongly encourage our clients to tip in cash, however, we offer an alternative option by providing you with our staff’s Venmo codes at the end of your service.

What do I do if I need to cancel?

You may cancel or modify your appointment at no charge any time within 24 hours prior to the scheduled start time.
Less than 24 hour notice is considered a “late cancellation” and will result in a charge 50% or more depending on the scheduled service(s).
Rescheduling your appointment within the 24 hour period also results in a 50% charge of the scheduled service(s)
If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “no show” and charged full price of the scheduled service(s).
As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking.
Failing to respond to the confirmation text does not ensure a cancellation. A reply of “no” or “cancel” is necessary to guarantee the cancellation of your appointment.
To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.
Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to render them.

Do you have alternative methods to be contacted?

We offer texting for your convenience. It is available 24/7 and someone from the front desk will respond during the hours of operation. Text us at 551-278-8467.

How do I know which stylist is the best suited for my hair?

As an education based salon, we request new clients to share images. This allows us to conduct a virtual consultation with our stylists/colorists, ensuring the service is booked correctly.

Each stylist and colorist specializations are also linked on our website and through Instagram.

How do I book a coppola or extension service?

Our Coppola and extension services are tailored to each individual. A Free consultation is requested before booking each service appointment. Upon making your Coppola appointment, we require a $100 refundable deposit that will go towards your service the day of.

In terms of extensions, we provide options from both Bellami and Glam Seamless.

Are blow dry services included in color services?

Color services do not include a blow dry. If an apprentice is available, we provide a complimentary rough dry, allowing our clients to assess the front pieces. Clients can add a blow dry to their color appointment with one of our stylists as an additional service if someone is available.

What payment methods do you offer in the salon?

We accept cash and all major credit cards as payment for “in salon” services.

FAQS

Do you offer parking?

Can I tip on my credit card?

What do I do if I need to cancel?

Do you have alternative methods to be contacted?

How do I know which stylist is the best suited for my hair?

How do I book a coppola or extension service?

Are blow dry services included in color services?

What payment methods do you offer in the salon?

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